Phone & Voice Calls

Hello, this is Mike.

💡 Hello, this is X · Standard open · X = your name

Can I speak to Sarah, please?

💡 Can I speak to X, please? · Polite · Ask for someone

Is this Alex?

💡 Is this Alex? · Confirm who answered

Who's calling, please?

💡 Who's calling, please? · Receiving call · Ask caller's name

One moment, please.

💡 One moment, please · Short hold · Standard hold phrase

Can I leave a message?

💡 Can I leave a message? · When the person isn't there

I'll call back later.

💡 I'll call back later · When you can't wait

Please call me back at 098...

💡 Please call me back at 098... · Ask for callback + number

Could you spell that out?

💡 Could you spell that out? · When name/email is unclear

Let me grab a pen.

💡 Let me grab a pen · Pro · Shows you're actually listening

Please hold on a moment.

💡 Please hold on a moment · Ask for hold · Standard

Let me check on that for you.

💡 Let me check on that for you · Pro · Use to find info

I'll transfer you now.

💡 I'll transfer you now · Pass to someone else · Standard

Sorry, wrong number.

💡 Sorry, wrong number · If you dialed wrong · End politely