Support
We’re a small team in Bangkok and we reply to every email, usually within 1 business day.
💬 Chat with us on Telegram
Fastest way — our support bot replies instantly (in Thai or English) and our team is online 9:00-20:00 Bangkok time:
📧 Or email us
For complex issues (refunds, partnership, GDPR data requests):
support@koreaclass.app (legacy — Telegram bot above is faster)
💳 Subscription & billing
- Manage / cancel subscription— open the Settings tab in the app and tap “Manage subscription (App Store)”, or go to iPhone Settings → your name → Subscriptions.
- Restore purchases— Settings tab → tap “🔄 Restore purchases”.
- Refund requests — go to reportaproblem.apple.com (Apple handles all refunds). If Apple refuses and you believe you have a strong case, email us.
- Credit bundles are non-refundable once redeemed (consumable purchases).
👤 Account & data
- Sign in with Apple, Google, or email magic link via the Settings tab in the app.
- Delete your account — Settings tab → Delete account. Permanent and irreversible.
- Data export / privacy — see our Privacy Policy or email privacy@koreaclass.app.
🐛 Common issues
Voice recording doesn’t work
Go to iPhone Settings → KoreaClass and enable Microphone + Speech Recognition. If it still fails, restart the app.
Paywall stuck loading
Check internet. Restart the app. If still stuck, tap “Restore purchases” in Settings — sometimes it refreshes the offering catalogue.
AI feedback in wrong language
Settings tab → Native language → pick yours. The teacher voice + reports will switch to that language on next lesson.